Feedback & Suggestions
Your feedback is the foundation of our service quality. We evaluate suggestions, complaints and appeals impartially, transparently and confidentially within the ISO 10002:2014 Customer Satisfaction Management System.
Continuous improvement starts with you
As Dijital Teknoloji Servisi, providing testing, control and calibration of medical devices since 1997, we prioritise quality and reliability in every service we deliver. Feedback from our customers is the most valuable input for improving our laboratory and field processes.
All feedback, suggestions, complaints and appeals are recorded in line with the requirements of the ISO 10002:2014 Customer Satisfaction Management System; they are evaluated objectively under the principles of impartiality and confidentiality, and you receive a response within a reasonable time.
Impartiality & confidentiality
Every submission is handled without discrimination; the information you share is used solely for evaluation and kept confidential.
Customer focus
Your feedback is systematically analysed to continuously improve our service processes and customer experience.
Transparent response
Your submission is recorded, routed to the relevant unit, and you are informed about the outcome.
Feedback / Suggestion Form
Use the form below to send us your feedback, suggestion, complaint or appeal. Stating the type of your submission (e.g. suggestion, complaint) in the subject field speeds up the evaluation.
You may also reach us by phone or e-mail:
Our complaint and appeal processes
We handle any complaint or appeal regarding our services or evaluation results through a defined and traceable process. Impartiality and confidentiality are maintained throughout.
Submission
You submit your complaint or appeal via form, e-mail or phone. The submission is recorded.
Review
The submission is reviewed objectively by competent personnel independent of the matter concerned.
Evaluation
Relevant evidence and records are examined; corrective actions are planned where needed.
Outcome & response
You are informed about the outcome. If you are not satisfied with the evaluation, your right to appeal is reserved.
All details of the process are described in the “Complaint and Appeal Processes Instruction” document.
Related documents and survey
You can download the documents below to review how the complaint and appeal processes work and to complete our satisfaction survey.
Would you like to discuss a matter?
Our contact team is happy to help you with information about our services, accreditation scope or the status of your submission.